Dua Lipa feels “pain” for not being able to perform for her fans in Jakarta, Indonesia.

He Don’t start now The hitmaker said she was sad and “heartbroken” to break the news of the cancellation of her Nov. 9 show in Jakarta, Indonesia, over “safety” concerns.

“I am here in your incredible country and ready to perform,” Due wrote in a Nov. 8 Instagram Story, “but I am disheartened to share that it has been determined that it is not safe to continue performing due to safety reasons. Problems with staging.”

And the 29-year-old singer, who was set to take the stage at the Indonesia Arena as part of her Radical Optimism tour, shared that she understands that countless fans have been waiting for the concert for a long time.

“It really hurts me that we won’t be able to perform for all of you,” Dua continued, “especially after so long since my last performance in Jakarta.”

At the end of her message, the Grammy winner made sure to tell her fans that they would receive refunds for the tickets they purchased for the occasion.

“I love you all,” he added, “and I really can’t wait to be back together in the same room with you singing and dancing your hearts out as soon as possible.”