The client, who booked a laser hair removal treatment session with VLCC, had paid INR 47,200 in advance. The treatment caused burns during the first session, prompting the client to stop the procedure midway.

The technician performing the procedure informed the client that burns were not a problem. He applied moisturizing cream and assured her that she would be fine.

The complainant informed VLCC that her condition was not improving and requested to speak to her doctor as the burn marks had become darker and extremely painful.

She requested the refund of the advance amount paid by her, which VLCC refused. She claimed she even wrote to VLCC’s CEO and shared photos of her burn injury with him, to no avail.

Instead of refunding the advance amount, VLCC offered to issue credit notes to the client for using any of its other services, which the client refused to accept.