A woman is seeking answers from Southwest after noticing something strange and downright disgusting on one of her personal belongings after getting off a flight with the airline.

In a TikTok video, a passenger named Sally She admitted that she was confused and rightly angry about the way Southwest employees treated her belongings and demanded that something be done with her ruined things.

The passenger accused a Southwest employee of going to the bathroom in a guitar case she was traveling with that contained an urn with her mother’s ashes.

“An incident occurred yesterday and I am deeply concerned about how it was handled,” Sally began her video. “My guitar was lost during my flight and did not appear at the destination I was at.”

She explained that her guitar was going to be sent to where she was, which happened. However, when he finally received his guitar and its case, he was surprised by what he found when he opened it. The inside of his guitar case was incredibly damp and had a distinct smell of urine, making it obvious that someone had gone to the bathroom inside.

In addition to her guitar being ruined, Sally had also put the urn containing her mother’s ashes in the case. Because of urine, his late mother’s ashes were ruined.

Sally immediately called Southwest and spoke to several people, explaining what had happened to her guitar case and that it had been destroyed in such a vulgar manner.

“I don’t feel like it was taken as seriously as it should be, considering this is a biohazard. I play this with my bare hands trying to figure out why my guitar is soaked and I have cuts on my fingers. And I have a guitar covered in urine. “I cared a lot about this guitar and I had a lot to do with it.”

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The passenger was initially told she would have to wait 30 days to receive a response from Southwest.

Not only was it disrespectful. It was incredibly degrading for Sally to open her personal belongings and discover that everything had been ruined, but when she attempted to raise this issue with Southwest 30 days after filing an initial report, she was told it would be another month until she received the report. a real answer.

Of course, that didn’t sit well with Sally, who demanded that something be done about it immediately.

“There is a guitar covered in urine belonging to one of their employees,” he said. “Who decided to open my guitar and urinate on the ashes of my dead mother and my guitar?”

According to the US Department of TransportationIf a claim is filed with the airline in the allotted time, which Sally did, and the item was damaged beyond repair, the airline will “negotiate a compensation amount based on value.” However, there are exceptions for what the DOT called “fragile, perishable items and other valuables.”

Unfortunately, that vague wild card could leave Sally in a lurch.

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The passenger admitted that there is no “compensation” for the state of her late mother’s ashes.

In a follow-up video, he addressed people’s comments and went into more detail about opening his ruined guitar case and discovering that everything inside had been urinated on.

She claimed that everything in the case was more than soggy, and as she pressed it, liquid seeped out the sides, causing her friend to gag at the smell.

“People were worried because I was more worried about my guitar than my dead mother’s ashes. Then there was a group of people, who I guess had also lost someone, who said there was nothing that could be done to rectify that.” . Sally said. “They are right.”

She insisted that the idea of ​​having to send her mother’s ashes for a DNA test to get to the bottom of who urinated in her guitar bag was something she couldn’t imagine doing.

Even just having to remove his mother’s ashes from the case, something he hasn’t been able to do in the three years his mother has been away, is an overwhelming thought.

After her mother and grandmother passed away, Sally said music and art were something she relied on. during your painwhich makes this whole debacle that much more heartbreaking.

Hopefully, with how viral her video has become, it will catch the attention of Southwest, and they can at least take the necessary steps to not only find the employee responsible but also provide Sally with money to replace her guitar, although there is none. amount of money. The money of the world can replace the damage done to your mother’s ashes.

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Nia Tipton is a Chicago-based entertainment, news, and lifestyle writer whose work delves into current issues and experiences.