In his post, Kamra highlighted the plight of Indian consumers who bought Electric Wave scooters and urged the government to intervene to resolve this. He also criticized the lack of responsibility of the electric scooter manufacturer, headed by Aggarwal, with whom the comedian had an ugly virtual dispute a few days ago.

Kamra’s post was prompted by a complaint about X from Rangraj Nagar in Solapur, showing that several Ola electric scooters were parked in poor condition. The user expressed outrage at the absence of qualified engineers or technicians on site. “Minister @nitin_gadkari, look at the plight of Indian customers, their voices are not being heard. They can’t get to work. They are taking bad loans to solve a problem that is mainly Ola’s responsibility… When will government agencies intervene?,” Kamra wrote on her X account while sharing the original post.

Ola Electric is the best-selling electric two-wheeler manufacturer in India with a range of electric scooters on sale. However, Ola Electric may also be the only electric vehicle brand with the maximum number of customer complaints. The company has been in the spotlight since it began operating in the country in 2017. While it had initially revolutionized the electric vehicle industry with its T1 range of electric scooters, is now seeing a backlash from customers over poor quality of service as well as defective products. Recently, Aggarwal’s breakup on X with the comedian brought the issue back to the fore.

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Ola Electric under scanner

In recent days, Ola Electric has been attracting a lot of attention for all the wrong reasons. While the Ola Electric CEO’s feud with the comedian became a highlight among netizens, the company received a show cause notice of the Central Consumer Protection Authority (CCPA) after nearly 10,000 consumer complaints against the electric two-wheeler manufacturer were received on the National Consumer Helpline in a year starting September 1, 2023.

According to the CCPA, the range of complaints against Ola Electric ranges from defective vehicles, poor quality of service, unfair trade practices and misleading advertisements to ineffective customer service.

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First publication date: October 29, 2024, 07:19 am