Microsoft explains why it has blocked Windows 11 24H2 on some Asus PCs

A few days ago we published a guide explaining how users can force update their PC to Windows 11 version 24H2 if the update is not offered through Windows Update. It involves adjusting some group policy or registry settings.

However, if you are using an Asus device and are not receiving the update, Microsoft has strongly recommended that you do not perform a force installation as the upgrade blocker has been set on purpose. That’s because the company, along with Asus, has acknowledged certain hardware-related incompatibility issues on some Asus devices.

The problem was first noticed when it was noted that some PCs were unable to complete the update and encountered a blue screen of death (BSOD). So far, two device models, X415KA and X515KA, are known to suffer from this hardware compatibility issue. The former is an Intel Pentium Silver N6000 Vivobook 14, and the latter is a Celeron N4500 Vivobook 15. However, Microsoft has not revealed exactly which hardware component is responsible for the problem.

It writes:

After attempting to update to Windows 11, version 24H2, some ASUS devices, especially the X415KA and X515KA models, may encounter an issue where the system cannot complete the update. During the update process, devices may receive a blue screen with an error message and may not be able to complete the installation of version 24H2.

This issue has been identified in collaboration with ASUS and is related to compatibility with certain hardware components in these models.

To protect your updating experience, we have applied a compatibility block on devices using this application. These devices are not offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using the security ID: 54157480.

You can find the problem here on Microsoft’s official Windows health dashboard website.